Account Operations Management

Expand control of your data center with dedicated operations management

The Cyxtera Account Operations Management (AOM) program provides a dedicated representative who will act as a member of your team to simplify your data center operations, accelerate time to solutions, and work specifically on your behalf to proactively support, manage, and monitor services within your data center environment.

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A dedicated advocate

It’s easier to get answers and accomplish your goals once you have access to a dedicated and knowledgeable Cyxtera representative who knows you and your account fully.

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Flexible resourcing

It's not one size fits all. Choose the services you need, with options to expand support as needed.

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Accelerated solutions

Get proactive management and direct escalation support so you can arrive at solutions faster and reduce overhead.

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Simplify projects

Complete complex projects quickly without spending excessive time or resources on project initiation, planning, execution, or control.

Management services to accelerate every team

From daily operational support to full-scope project management, AOM takes on the full gamut of service management and administrative tasks, letting your team focus its time and resources on core responsibilities. With regular check-ins and a dedicated contact, you get constant access and visibility into your data center environment.

Choose from a range of services to simplify daily account management, improve data visibility, accelerate project management, and more.

Account Management

Improve the visibility and efficiency of ongoing operations with daily support, data analytics, escalation, and issue management. Available as part of a package or a la carte.

Daily operational support includes:

  • Escalation management
  • Proactive order management
  • Migration management into or out of the data center

A la carte services:

  • Monthly metrics
  • Quarterly metrics
  • Dedicated 24x7 incident management
  • Shipping management
  • Contact and access management

Project Management

Simplify strategic initiatives with support for the initiation, planning, execution, and control of end-to-end project plans. Available as a standalone service for any plan.

End-to-end project management:

  • Single point of contact for escalation, incident, and problem resolution
  • Dedicated headcount management during projects

Project plan creation and implementation:

  • Full discovery process to uncover requirements and specifications
  • Planning for hardware placement, port assignment, connectivity, and more
  • Coordination of resourcing, logistics, access, and scheduling
  • Regular calls and constant access to ensure control
  • Risk-management reporting

Plans

Account management services are available in pre-configured packages, or a la carte. Project Management may be purchased as a stand-alone item or in addition to a package. A fixed monthly rate applies to all AOM services.

Bronze Tier

Bronze

Daily operational support

Silver Tier

Silver

Daily operational support + 2 a la carte services

Gold Tier

Gold

Daily operational support + 3 a la carte services

Platinum Tier

Platinum

Daily operational support + all 5 a la carte services

Request Account Operational Management Services

If you're already a customer, reach out to your Sales Rep to request AOM services. If you’re new to Cyxtera, contact us for more information.

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Remote Hands

Accomplish all your moving, racking, and cabling needs without ever having to travel to the data center.

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Customer Portal

Using our dedicated Customer Portal, you can monitor, manage, and control your infrastructure from just about anywhere.

Explore the Portal

Contact us today

At Cyxtera, your success is our success. We’re happy to help with any questions, please let us know how we can help with your next IT solution.

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