Product and Service Terms and Conditions



Product and Service Terms and Conditions

The terms and conditions applicable to the products and services being provided to you by Cyxtera can be found by clicking on the applicable link(s) on the navigation bar above. The General Terms and Conditions will always apply. Depending on the products and services you are purchasing, more than one of the other links may apply. Documents on all pages linked to above are for use by Cyxtera’s current and prospective clients only.

The table immediately below describes how the components of the various terms and conditions will work together.


GovernsEffective DateCustomerCyxtera
Master AgreementAll Products and Services purchased by Customer and its Affiliates from time to time.

There is only one Master Agreement per Customer.
Effective Date of the first Service Order, Statement of Work or Order Form for the purchase of any Product or Service.The “Customer” entity that is party to the first Service Order, Statement of Work or Order Form for the purchase of any Product or Service.If the first Product or Service purchased by Customer or one of its Affiliates is colocation or CXD, Cyxtera Communications, LLC.

If the first Product or Service purchased by Customer or one of its Affiliates is anything other than colocation or CXD, Cyxtera Cybersecurity, Inc.
Schedule or Service ScheduleThe specific Products and Services purchased by Customer and its Affiliates from time to time and covered by such Schedule or Service Schedule.

There is only one Schedule or Service Schedule per Customer for each Product or Service category purchased (e.g., colocation, CXD, etc.).

Customer may have multiple Schedules or Service Schedules, each covering a different Product and Service category. 
Effective Date of the first Service Order, Statement of Work or Order Form for the purchase of any Product or Service covered by such Schedule or Service Schedule.The “Customer” entity that is party to the first Service Order, Statement of Work or Order Form for the purchase of any Product or Service covered by such Schedule or Service Schedule. The “Cyxtera” entity specified in such Schedule or Service Schedule.
Service Order, Statement of Work or Order FormThe specific Products and Services purchased by Customer under such Service Order, Statement of Work or Order Form.Unless otherwise set forth in such Service Order, Statement of Work or Order Form, date of last execution of such Service Order, Statement of Work or Order Form.The “Customer” entity that is party to such Service Order, Statement of Work or Order Form. The “Cyxtera” entity that is party to such Service Order, Statement of Work or Order Form.