Support

AppGate SDP Support

Cyxtera support solutions are designed to provide the best user experience and to allow IT departments to clearly plan support requirements for their organization. The information in the tables below explain the levels of support available, how this applies to current versions of AppGate SDP and links to the software download pages.
Enhanced support and services can be acquired from Cyxtera.

Product Support Life-cycle Definitions
Full Support

Feature packs, installation support, and product enhancements are being developed, and external references are maintained.

Supported

Product is still supported but no longer being developed. For new features and feature packs the customer would need to upgrade.

Software downloads are provided for supported versions. These require valid a software subscription (or maintenance) which is available at the time of purchase. Contact your Cyxtera sales representative for more information. Maintenance cannot be purchased instead of an upgrade.

Please visit the support portal for up to date information about AppGate SDP.

version availability

Clients and appliances within the same AppGate SDP Version are always compatible - so a 4.2.1 Client and 4.2.2 appliance would be fully compatible. Client backwards compatibility is maintained for two AppGate SDP Versions - so a 5.0 Client should still work against a 4.2 server.

AppGate SDP VersionSupport StatusServer and Client Software
5.0Full SupportAppGate SDP v5.0
4.3SupportedAppGate SDP v4.3
4.2SupportedAppGate SDP v4.2
4.1Supported until 31 January 2020AppGate SDP v4.1
CERTIFIcations

AppGate SDP has been certified to Common Criteria for Information Technology Security Evaluation Part 2 Extended and Part 3 Conformant, April 2017, Version 3.1 Rev 5. 

Certified AppGate SDP VersionCertificationReport
4.3EAL 2 Augmented with ALC_FLR.1Certification report
cloud marketplaces

AppGate SDP appliances are also available in various Cloud marketplaces.

Cloud ProviderLicense Type
AWSFree trial
AWSBYOL
Azure BYOL
GCPBYOL

We strive to support as many cloud regions as reasonably possible. Technical constrains may limit our support for certain regions. As new regions are added by cloud providers, we will evaluate and add support when possible.