On-site and hands-on support for your environment.
Our Remote Hands support (formerly known as Gold Support), you get around-the-clock support from our expert technical team. With Remote Hands, we perform your IT management and maintenance tasks, saving you the time and expense of sending your personnel to the datacenter.
For your routine and unexpected technical service and maintenance needs.
Who have the right certifications, experience, and tools to get the job done.
Eliminate trips to the data center by outsourcing your IT services.
Billing options designed to accommodate your unique needs.
Remote Hands support services are performed by IT Infrastructure professionals who have the experience and knowledge based on performing maintenance activities daily.
Our technical expert team is an extension of your IT staff and available around the clock, 24/7/365. The team can perform routine services scheduled in advance or, if needed, respond to your urgent or unexpected needs.
Remote Hands support services are available on-demand to address unexpected technical service and maintenance needs, or scheduled in advance for routine, planned activities.
You can purchase Remote Hands and Remote Hands with Visual Assist services as a monthly subscription, in pre-paid support blocks, or on-demand. Remote Hands with Visual Assist is billed with a 60-minute minimum requirement per support ticket and in 15-minute increments after that. Remote Hands with Visual Assist services are only available in select cities (engage your account team for further details).
A fixed block of support hours purchased each month.
Non-recurring fixed blocks of support hours purchased and consumed over several months.
Purchased for those instances where there are unplanned events and Remote Hands hours are not purchased in advance.
If you’re an existing Exchange customer, request Remote Hands directly from within the Command Center. If you’re new to Cyxtera, you can contact us for more information.
To learn more about managing your colocation environment with Remote Hands, please visit our Documentation guide.
Monitor, manage, and control your infrastructure from anywhere with our dedicated customer portal.
Simplify your data center operations, accelerate time to solution, or expand control of your data center with our Account Operations Management services.
At Cyxtera, your success is our success. We’re happy to help with any questions, please let us know how we can help with your next IT solution.
